kg77.com Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how kg77.com ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal information of individuals ("you," "Player," or "User") who access or use the kg77.com website, mobile platform, and associated services (collectively, the "Services").

kg77.com is committed to protecting the privacy and personal data of every player on our platform, particularly in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations. This Policy applies to all personal data processed by kg77.com in connection with the provision of our Services to players in the Philippines.

This Policy should be read together with our Terms & Conditions, which govern your use of the kg77.com platform. Capitalized terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2 Personal Data We Collect

2.1 Information You Provide Directly

When you register for a kg77.com account, use our Services, or contact our support team, we collect personal data that you provide to us directly, including:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, SSS/UMID number, driver's license number);
• Contact Data: Residential address (including city, province, and postal code in the Philippines), email address, and mobile phone number;
• Account Data: Username, password (stored in hashed form), account preferences, and communication preferences;
• Financial Data: GCash account details, Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details (card number is tokenized and not stored in full);
• KYC Documentation: Copies of government-issued photo ID, proof of address documents, and proof of payment method ownership submitted during identity verification;
• Support Communications: Records of your communications with our customer support team, including chat logs and email correspondence.

2.2 Information Collected Automatically

When you access and use the kg77.com platform, we automatically collect certain technical and usage data, including:

• IP address and approximate geographic location;
• Device type, operating system, and browser type and version;
• Mobile network operator (e.g., Globe, Smart, DITO);
• Pages visited, features used, and time spent on the platform;
• Game history, wagering activity, deposit and withdrawal transaction records;
• Session timestamps and login/logout records;
• Cookies and similar tracking technology data (see Section 6).

3 How We Use Your Personal Data

kg77.com uses the personal data we collect for the following purposes:

• Account Management: To create, verify, and maintain your kg77.com account, including processing your registration, authenticating your identity, and managing your account settings;
• Service Delivery: To provide you with access to our games, process your deposits and withdrawals via GCash, Maya, and Philippine bank transfers, and deliver the full range of kg77.com Services;
• KYC & AML Compliance: To verify your identity, confirm your age (21+ requirement), and fulfill our obligations under applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations;
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on the platform;
• Responsible Gaming: To monitor gaming patterns, identify potentially problematic gambling behavior, and enforce responsible gaming tools such as deposit limits and self-exclusion;
• Platform Improvement: To analyze aggregate usage data, identify technical issues, and improve the performance, features, and user experience of the kg77.com platform;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent or where we have a legitimate interest in doing so, and always with an easy opt-out option;
• Legal Compliance: To comply with applicable Philippine laws, regulations, court orders, and lawful requests from government authorities including PAGCOR and the National Privacy Commission (NPC).

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, kg77.com processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, to provide the kg77.com Services you have registered for, including account management, game access, and payment processing;
• Legal Obligation: Processing is required to comply with our legal obligations under Philippine law, including AML/CTF regulations, PAGCOR licensing requirements, and the Data Privacy Act itself;
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided these interests are not overridden by your privacy rights;
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Disclosure

5.1 Trusted Service Providers

kg77.com may share your personal data with carefully selected third-party service providers who assist us in operating the platform and delivering our Services. These include:

• Payment processors and e-wallet providers (GCash, Maya, and Philippine banking partners) for the purpose of processing your deposits and withdrawals;
• Identity verification and KYC service providers for age and identity verification;
• Cloud hosting and data storage providers who maintain our platform infrastructure;
• Customer support platform providers who facilitate our 24/7 support operations;
• Analytics providers who help us understand aggregate platform usage patterns.

All third-party service providers are bound by strict data processing agreements that prohibit them from using your personal data for any purpose other than providing services to kg77.com, and require them to maintain appropriate security measures.

5.2 Legal and Regulatory Disclosures

kg77.com may disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies — including PAGCOR and the National Privacy Commission — where we are required to do so by applicable Philippine law, court order, or lawful regulatory directive. We will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of kg77.com's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you via email or a prominent notice on the platform before your personal data is transferred and becomes subject to a different privacy policy.

6 Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files placed on your device when you visit the kg77.com platform. They allow the platform to recognize your device, remember your preferences, and provide a more personalized and efficient experience. Similar technologies — such as web beacons, pixel tags, and local storage — may also be used for comparable purposes.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without significantly impairing your ability to use the platform;
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display options to provide a more personalized experience;
• Analytics Cookies: Help us understand how players use the kg77.com platform in aggregate — which pages are most visited, where users encounter difficulties, and how we can improve the overall experience. Data collected is anonymized and aggregated;
• Security & Fraud Prevention Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot activity on the platform.

6.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, please note that disabling strictly necessary cookies will impair the functionality of the kg77.com platform and may prevent you from accessing certain features, including logging in to your account.

7 Data Retention

kg77.com retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, as described in this Policy, and to comply with our legal and regulatory obligations. Specifically:

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements;
• Transaction Records: Deposit, withdrawal, and wagering transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by applicable financial regulations;
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later;
• Support Communications: Customer support records are retained for three (3) years from the date of the last interaction;
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted or anonymized within thirty (30) days.

When personal data is no longer required for any of the above purposes, it is securely deleted or anonymized so that it can no longer be associated with you as an individual.

8 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by kg77.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy;
• Right to Access: You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed;
• Right to Correction: You have the right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another data controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

9 Data Security

kg77.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers;
• Encryption of sensitive data at rest, including financial information and identity documents;
• Strict access controls ensuring that only authorized personnel with a legitimate need can access personal data;
• Regular security audits, vulnerability assessments, and penetration testing of our platform infrastructure;
• Intrusion detection and prevention systems monitoring for unauthorized access attempts;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data privacy and security best practices.

10 Children's Privacy

The kg77.com platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21.

During the registration process, all users are required to confirm that they are at least 21 years of age. kg77.com conducts age verification checks as part of our KYC process and will immediately close any account found to belong to a person under 21 years of age, with all associated data deleted in accordance with applicable law.

If you are a parent or guardian and believe that a minor has registered on kg77.com or provided us with personal data without your consent, please contact our support team immediately at the contact details provided in Section 12. We will investigate and take appropriate action without delay.

11 Changes to This Privacy Policy

kg77.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. The date of the most recent revision is displayed at the top of this page.

When we make material changes to this Policy — particularly changes that affect how we use your personal data or your rights as a data subject — we will notify you by email to your registered address or by posting a prominent notice on the kg77.com platform at least fourteen (14) days before the changes take effect, where reasonably practicable.

Your continued use of the kg77.com platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must cease using the platform and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how kg77.com protects your personal data. Previous versions of this Policy are available upon request by contacting our Data Privacy Officer.

12 Contact Our Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by kg77.com, please contact our designated Data Privacy Officer:

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights under the Data Privacy Act of 2012 have been violated. We encourage you to contact us first so we can address your concerns directly and promptly.